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Below you will find our current payment and refund / replacement policy. Please read it carefully as this is the official policy in force at the present time. The policy listed below supersedes any other written document you may have received prior to today's date. If you have any questions or comments about this policy, please do not hesitate to contact us.
Effective immediately, the following payment policy MUST be adhered to. THERE ARE NO EXCEPTIONS, ALL paygenie.com CLIENTS MUST READ, UNDERSTAND AND ADHERE TO THIS POLICY except by other written arrangements approved by paygenie.com. Any payment made without regard to this payment policy will be charged a service charge of $25. Late charges apply (see below).
Our typical policy is to collect payment on the date of service when we deliver products.
If, for any reason, we send an invoice to you for any products or services, regardless if you are on a VIP-plan or not, payment must be sent within 30 business days of your receipt of the invoice, unless other paygenie.com-approved arrangements have been made ahead of time. Late charges apply (see below).
ALL payments such as invoices, visit fees, service charges and mileage charges described in the above policy MUST BE RECEIVED BY paygenie.com within 30 business days from the day you received an invoice) or late fees in the amount of $25.00 will be charged for every business day your payment is late. This applies to ALL clients, without exception.
Non-payment may result in your account being sent to collections, your credit standing with us being downgraded and possible litigation to recover payment. If you have questions or concerns, or you feel that you have been charged incorrectly, please contact us IMMEDIATELY so that we can work together to find a solution.
We prefer to work payment issues out in a positive way and we try not to resort to sending payments to collections or small-claims unless we have no recourse.
In the event of a refund, PayGenie will refund all the fees it has charged to facilitiate the transaction excluding fees charged by PayPal, which are refunded at PayPal’s discretion.
Customer refers to anyone that has bought a product through the PayGenie network/system, not to customers of the network itself who are defined as Vendors or Affiliate (see below).
As a customer you should consult with the vendor of any product to establish what your refund/guarantee rights are. We encourage all vendors to clearly list this on their sales page but it doesn’t always happen.
To claim your refund you should contact the support department of the company who sold you the product. Their contact information is on the receipt of your purchase.
You are a Vendor if you sell any product through the PayGenie network/system.
In order to process refunds on your behalf you are required to provide PayGenie with “Refund” permissions on your PayPal account. This is taken care of automatically when you link a PayPal account with your PayGenie account. Removal of this permission will result in immediate suspension of your PayGenie account.
You are free to set and enforce any refund policy on your own products but must honor any legal obligations applicable to your own sales.
PayGenie treats fraud very seriously and prevents serial offenders from purchasing your products. If you suspect that someone has issued a fraudulent refund claim please bring it to our attention by emailing [email protected]
If you are dissatisfied with the level of support you are receiving from us after purchasing one of our support packages, please contact us with your concerns so that we can address this issue immediately. We value you as a client and strive for your satisfaction.